Support customers seamlessly across phone, email and web chat. Use InfoServ CRM’s unified platform to handle all customer interactions, all in the same helpdesk system. Easily capture and document customer issues and transform them into service tickets. Move away from your inbox by setting up triggers to automatically open support tickets. Respond to customers fast, regardless of what channels they write in on.
With integrated inbound and outbound calls, emails, and customer-initiated live chat, have all ticket-related communications along with voice recordings, chat transcripts, and email contents, right into your ticket for fast and easy access, and help your team ensure meaningful communication and fast ticket resolution.