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InfoServ full Subscription Plans pricing list


Product Basic Standard Professional Enterprise
Subscription Plan price (per user per month) * 10 25 35 45
Licences
InfoServ Desktop App (# of users) (UC) (UC) (UC) (UC)
InfoServ Mobile App (# of users) (UC) (UC) (UC) (UC)
InfoServ Administrator (# of user accounts) (1) (1) (2) (3)
Client Data, Time and Work Management
Calendar
Task Management
Reminder
Standardized Client Profile
Client Communication History
To-Do List
Custom Client Profile
Knowledge base (FAQ)
Document Management * 15
Ticket Management * 35 25 15
Automatic Actions * 35 25
Request a Form/Screen (# of scripts included in the purchase) ***
Custom IVR Script
Communication Management
Notes
Phone integration (# of simultaneous calls) (UC) (UC + 3) (UC + 5) (UC + 10)
E-mail integration (# of e-mail accounts included) (UC) (UC + 3) (UC + 5) (UC + 10)
Web Chat Integration (# web sites included) * 25 (1) (3)
Custom Contact (# forms included in the purchase) * 25 (1) (3)
Sales and Marketing
Templates - e-mail, document
Mass e-mails
Campaign Management * 15
Sales Management * 35 25 15
Agentless Dialing * 35 15
Telemarketing * 35 25 15
Analytics and Reporting
Dashboard
Standardized Built-in Reports only
Advanced Reporting * 25 15
Integration
Import * 15
Export * 15
Auto Import/Export * 15
Web Integration * 25 15
Database and File Storage
DB Storage (shared among all users) 1GB 3GB 5GB 10GB
File storage (shared among all users) 10GB 30GB 60GB 100GB
InfoServ Technical Support
FAQ Support
E-mail Support
Ticketing System Support (# of tickets included in the current subscription) (5) (10) (15) (30)
Support Ticket (per count valid for the current subscription) ** 20 20 20 20
Live Chat Support
Add-ons
E-mail account (per count per month) * 5 5 5 5
Phone User (per count per month) * 3 3 3 3
Web site for Chat (per site) * 5 5 5
Custom IVR Script (priced individually) ***
DB Storage (shared among all users - per 1GB per month) * 5 5 5 5
File Storage (shared among all users - per 1GB per month) * 1 1 1 1
Additional User Licence * 10 25 35 45
Additional Admin Licence * 20 20 20 20
Forms and Screens
Custom Contact Forms (pick from library) * 15 15 15
Ticket Forms (pick from library) * 15 15 15
Custom Client Screens (pick from library) * 15 15 15
Request a Form/Screen (priced individually) ***
Legend
Included in Subscription Plan
Can be added to the Subscription Plan at an additional fee
Cannot be added to the Subscription Plan
UC Number of Users purchased

* Each option is shown on per month basis and when purchased is priced for a 6-month period. When an option is purchased in the middle of the subscription period, the price paid is recalculated to reflect only the remaining days of the current subscription period. However, upon subscription renewal the full 6-month fee will be charged for the new subscription period. Each month equates to 30 days.

** Each support ticket is priced on per count basis regardless of when it is added (in the beginning, middle or end of the subscription period) and are not transferable upon subscription renewal.

*** Each custom-made ivr, form or screen is priced individually on per 6-month basis.