Integrated Sales Communication
Get a complete 360-Degree Customer View including key contact details, activity history, communication history (e-mails, call recording, chat transcripts), meetings, notes, and more. With InfoServ CRM you’ll quickly and easily get a complete picture of all your customers – from insights about their interests and preferred communication channel, to sales they are involved in or customer service requests they raised.
The built-in social media integration (Facebook, LinkedIn, Twitter, and Google Plus+) allows for an easy access to an even deeper understanding of their opinion on hot topics, products or services, and for valuable insights into your customers’ issues, so you can provide proactively accurate answers.
Communicate with prospects and customers right from your CRM system! InfoServ CRM integrates the most common business communication channels – phone, email and web chat. Use InfoServ CRM phone integration with click-to-call functionality to boost contact rate, to save time in documenting sales calls, and increase productivity.
Prepare for customer calls and meetings while on the go by accessing the customer data from anywhere with the InfoServ CRM Mobile app.