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High-quality Inbound Call Center Software

for exceptional customer experience

Trusted by leaders in customer service...



Home > Contact-Center > Inbound-Call-Center

Delight your customers with the help of a Call Center System


Exceed your customer expectations and boost customer satisfaction by providing your team with cutting-edge Call Center technology:


  • Maintain single point of contact with the company
  • Support Seamless Multi-channel communication (phone, email, web chat)
  • Provide the best support using а single software platform
  • Maintain call details record (CDR) in your customer profile
  • Real-time call center monitoring, reporting, metrics and KPIs
  • Retain existing customers and win back customer trust
  • Boost your team’s productivity and increase profitability

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All the subscription plans include:


Customer Profile

Customer Screen Popup


Customer profile screen pops-up for incoming calls based on Caller ID identification providing your customer support agent with all the information needed to address and resolve the issue fast – from customer details to communication history.

Call Recording

Call Recording


Digital call recording and rich call detailed record (CDR) for every call, maintained and stored right in the customer profile for easy future access is a dream come true for every customer service representative and Call Center Manager.

Automatic Call Distribution

Automatic Call Distribution


Sophisticated ACD rules ensure calls are routed to right call center agent while at the same time call volumes are distributed among agents in a fair way. Manage your call distribution rules settings in terms of dialed phone number, IVR menu selection, priorities etc.

Monitoring & Reporting

Monitoring & Reporting


Real-Time Monitoring and Call Center Statistics help managers improve productivity and meet service level agreements (SLA). With personalized Monitoring Dashboards track agents’ performance and address issues on time.


What is needed to get started?

The requirements to start using InfoServ Call Center Software are very simple:



VoIP SIP Telephony

Most used telephony for call centers. You can get the SIP Trunk from your favorite telecom provider




Computer

OS: MS Windows 7/8/10
Internet