Exceed your customer expectations and boost customer satisfaction by providing your team with cutting-edge Call Center technology:
Customer profile screen pops-up for incoming calls based on Caller ID identification providing your customer support agent with all the information needed to address and resolve the issue fast – from customer details to communication history.
Digital call recording and rich call detailed record (CDR) for every call, maintained and stored right in the customer profile for easy future access is a dream come true for every customer service representative and Call Center Manager.
Sophisticated ACD rules ensure calls are routed to right call center agent while at the same time call volumes are distributed among agents in a fair way. Manage your call distribution rules settings in terms of dialed phone number, IVR menu selection, priorities etc.
The requirements to start using InfoServ Call Center Software are very simple:
Most used telephony for call centers. You can get the SIP Trunk from your favorite telecom provider
OS: MS Windows 7/8/10