Provide the Best Customer Support with InfoServ CRM
Improve your customers satisfaction and keep your loyal customers by providing exceptional customer support. Equip your help desk team with ticket management system that’s feature-rich, easy to use, and helps them solve support tickets fast.
Easy issue capture with seamless channel integration
Support customers seamlessly across phone, email and web chat. Use InfoServ’s common platform for handling all customer interactions, all from the same help desk. Easily capture and document customer issues and transform them into service tickets. Move away from your inbox by setting up triggers to automatically open support tickets. Respond to customers fast, regardless of what channels they write in on.
With integrated inbound and outbound calls, emails, and customer-initiated live chat, have all ticket-related communications along with voice recordings, chat transcripts, and email contents, right into your ticket for fast and easy access, and help your team ensure meaningful communication and fast ticket resolution.